QuestConnect.app
Support
Contact Support
Contact: support@questconnect.app
What Support Can Help With
- Login issues
- Dexcom connection questions
- Data authorization questions
- Patient matching questions
- RPM workflow issues
- Privacy questions
- Security concerns
Privacy Requests
For privacy questions, Dexcom data authorization questions, or data handling concerns, email support@questconnect.app with the subject line: Privacy Request.
Dexcom Authorization Help
Patients authenticate directly with Dexcom. QuestConnect does not collect Dexcom usernames or passwords. If a patient revokes Dexcom authorization, QuestConnect stops retrieving new Dexcom data.
Revoking Dexcom Access
Patients can revoke authorization through their Dexcom account permissions. After revocation, QuestConnect will no longer retrieve new Dexcom data unless the patient authorizes access again.
Security Reporting
To report a security issue, email support@questconnect.app with the subject line: Security Report.
Emergency Notice
QuestConnect is not an emergency monitoring service. For urgent medical issues, call emergency services or contact your healthcare provider.